FAQ
Are you a legitimate company?
Yes, we are a legitimate mail-order business with a pharmaceutical sales and distribution license. We’ve been in business for more than five years, providing original, high-quality anabolic steroids and bodybuilding-related products through the Internet without the need for a prescription.
What is the quality of your product?
All of our goods are 100 percent original and come directly from world-famous medical distributors, which you can feel from the very first dosage. Among the variety of brands we work with are Alpha Pharma, BioScience GmbH, British Dispensary, British Dragon, GenSci, LA Pharma and Max Pro.
Is purchasing these substances legal?
Because laws change from country to country, we recommend speaking with a skilled lawyer about your country’s policies and limitations.
Is a prescription required to place an order?
Ordering our items does not require a prescription.
ORDERING AND DELIVERY DURATION ESTIMATES
How long does it take to place and receive an order?
When you place an order, we email you an order confirmation with a list of purchased products.
After receiving payment, we process and dispatch your order within 2-5 business days. We can only provide you with an estimate based on our statistics and previous experience because the shipping time depends on a range of factors such as shipping method, postal service efficiency, customs clearance and international transit.
Shipment to the United States (where the majority of our clients are situated) normally takes 7 to 15 business days once a tracking code is provided.
MAKING A LARGE ORDER
Is there a limit to the number of items I can order at one time?
There are no restrictions on how much you can order at once. However, you should obtain advice from a skilled professional on the quantity you can acquire, as there may be import limits on those specific products in bulk.
We recommend making a trial purchase for first-time customers, and if you are satisfied with our services, we will be happy to serve you further.
PAYING FOR YOUR ORDER
What are your alternatives for making a payment?
We’re one of the few online steroid stores that accept major credit cards.
However, we prefer our first-time customers not to pay for orders costing more than $750 with their credit card. In these cases, you can make payment via bank transfer, money transfer (such as Moneygram), or Bitcoin. These payments do not require any verification and you will receive a 10% discount on more expensive items when paying using one of these alternatives.
Returning clients receive a discount on each new order and will be able to pay for any amount with a credit card.
What is the procedure for processing my payment?
We may ask you to verify your order after you’ve made a credit card payment. Therefore we need your current phone number. If the order fails to pass our verification or we cannot reach you, we will have to refuse your credit card payment and ask you to pay using one of the alternative payment methods listed above.
We will charge your card only after your payment has been validated and passed our anti-fraud check. Then the order is processed and cleared for shipping within 1-2 business days.
Why has my payment not been reflected on my credit card?
When you make a purchase, your card will not be immediately debited. The verification process can take anything between two hours and two days. If your payment is not showing within two business days of your order, please contact us and we’ll look into it.
My billing address is not the same as my delivery address. Will this be a problem?
This won’t be an issue as long as the names on the credit card and the shipping address match. However, if the payment gateway asks us to check this order, please understand that additional verification will be required.
If your billing country differs from your shipping country, you will need to use another means of payment.
Is it possible to make a payment by bank transfer, and if so, what are the advantages?
A 5% discount is available for orders paid by bank transfer. We also cover the fees associated with bank transfers. If your order totals $400 and you wish to pay via bank transfer, the total you’ll need to send is $400 – $20 (5 percent discount) – $40 (bank transfer fee) = $340.
If you are order is above $750, we will provide a 10% discount on top of any other discounts you may be entitled to (returning customer, promo code, or special promotions), in addition to reimbursing any bank transfer fees.
Customers in Europe can use Uberweisung (Germany) and IBAN transfers to make payments to our EU bank account. You will earn a 10% discount on all orders if you use SEPA transfers as they are not charged.
Bank transfer payments are processed and completed within 1-2 business days and do not require verification. Your order will therefore arrive sooner.
DISCOUNTS
What types of discounts do you provide?
We currently have the following discounts available:
If you pay with bank transfer, money transfer, or Bitcoin
- 5% discount on orders below $750
- 10% discount on orders above $750
On any returning customer order
- 5% discount
- 10% discount on orders above $750 (for any payment type).
Plus, we offer different kinds of seasonal sales and promotions, like discounts on our steroid cycles.
TRACKING YOUR ORDER
What are the means of product delivery?
After a successful payment, your product is processed for delivery, and a tracking code is provided within 2-5 business days.
We use trackable EMS (USPS) shipping that requires a signature upon receipt. You can track all packages via the USPS website.
Why is tracking not available, according to the shipping website?
Tracking becomes possible only after 72 hours. At this time, the shipment must travel from our delivery center to the logistics warehouse to clear customs. If a tracking code does not appear in the system after three business days, please let us know so we can investigate.
If you are in the United States, we urge you to wait until your order arrives in the country before tracking it on the USPS website. We recommend entering your email address on the USPS site to get the latest information on your delivery status.
Why does my tracking code appear to be inactive?
This frequently happens when items are held at customs and are being processed. This does not suggest any problem. If however, after ten days your tracking code still shows no progress, please contact us and we’ll check into it. We also urge you to contact your local EMS (USPS) office using the tracking code for more information on where your item may currently be situated.
PACKING LARGE ORDERS
What procedures are utilized to ship orders in bulk or large quantities?
Your order will be divided into the appropriate number of packages if it is too large to fit in the same shipment envelope as a small purchase. We guarantee that no matter how large your order is, we will treat it with the same level of attention and packing as a small-sized order. Furthermore, regardless of the size of your order, you will only have to pay a single shipping fee.
DURATION OF DELIVERIES
What is the average time for a package to be delivered?
Depending on the destination, delivery time can take anywhere from 5 to 17 days.
It takes 5-12 business days to ship to the US, Canada, Europe, and Asia.
It takes 8–17 business days to get to South Africa.
Is it possible that a shipping delay will occur?
We provide an estimated arrival time based on our statistics and previous experience because the shipping time is determined by a range of circumstances such as postal service efficiency, customs clearance, international transit, and so on.
Airmail packages typically arrive in 10 to 15 business days, with 80 to 85 percent arriving in 10 to 15 business days. This is due to inconsistencies among postal representatives, not because of our services. Customs clearance in the country of origin, as well as in the destination country, are the primary causes of delays. If your tracking code hasn’t moved in more than five days, this is the most likely reason.
Every international shipment typically goes through local and national postal services in the country of origin, then exportation and shipment transfer through ports of exit, transit to the destination country with the international postal service, importation (customs clearance), and finally, the local and national postal services in the destination country. Each succeeding step has an impact on the delivery time. Even if most of these phases are completed on schedule, inefficiency or temporary inactivity in any of them can cause the delivery time to exceed the usual estimated range.
RECEIVING YOUR ORDER
Is a signature required for shipment, and if so, why is it needed?
Yes, our shipping option requires you to sign for your package when it arrives. This allows us to counteract any bogus chargebacks that may occur if a customer receives their product but then claims they never received it. We have a 99 percent success rate in resolving credit card disputes because we provide correspondence with our clients, their order data, photographs of our parcels, and proof from the postal service that the item was delivered. Every phony dispute, on the other hand, harms the customer’s credit record and compels them to pay $25 to $200 for the false claim.
INTERNATIONAL ORDERS
What are the countries that you ship to?
We ship to all countries worldwide.
Is it possible for delivery to a P.O. Box?
We ship to P.O. Boxes, yes.
Where do you ship from?
Shipping is arranged from India, Singapore, Thailand and Europe. Our organization name is not indicated on any package and shipments are made from various shipping points to ensure maximum discretion and the highest probability of successful delivery.
INTERNATIONAL DELIVERIES
What happens if my package is seized by customs?
To the United States, Canada, Europe, and South Africa, we boast a 99.9% delivery success rate. If products are confiscated, we provide redelivery or credit toward a new purchase on our website (1 percent chance based on our statistics over the years). We merely need a written confirmation from the post office or customs that the cargo has been blocked, and we’ll arrange for a new delivery within three business days.
PACKING LARGE ORDERS
What procedures are utilized to ship orders in bulk or large quantities?
Your order will be divided into the appropriate number of packages if it is too large to fit in the same shipment envelope as a small purchase. We guarantee that no matter how large your order is, we will treat it with the same level of attention and packing as a small-sized order. Furthermore, regardless of the size of your order, you will only have to pay a single shipping fee.
PROBLEMS WITH YOUR ORDER
My order was delivered, but why does it have missing parts?
Please notify us as soon as possible if you have this problem. To submit to us, please take a picture of everything you received, including the packaging labels. This will help us figure out what happened and how to avoid such problems in the future. We will respond with our investigation’s findings in most situations within two business days. As a result, we may be able to provide you with the redelivery of the missing items, a partial refund, a credit against a future purchase, or a discount coupon as compensation.
CONTACTING US ABOUT YOUR ORDER
What is the best way for me to contact you?
You are welcome to contact our sales department via our website’s Contact Us page as we provide a worldwide online service.
We typically answer email requests within 24 hours, but it may take us up to two business days to respond. So email inquiries sent on Friday may receive a response only on Monday due to the time difference between our support team’s working hours and your region.